Terms of service

Last updated: November 1, 2026

Welcome to Luverlo. These Terms of Service govern your use of luverlo.shop and purchases made through our store.

By accessing this website, creating an account, or placing an order, you agree to these terms and our applicable store policies. If you do not agree, do not use the website or place an order.

Store Operator

Luverlo is operated by:

Owner: Pierre Jean Christian Rohrmann
Address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695

Eligibility

You must be legally capable of entering into a binding agreement to purchase from this store.

When purchasing a restricted product on behalf of a business, you confirm that you are authorized to act for that business and that the business satisfies all applicable purchasing requirements.

Products and Availability

Luverlo offers boilers, tankless water heaters and electric storage/heat pump water heaters from Navien, Rinnai and Rheem.

Product descriptions, specifications, images, packaging, prices, and availability may change. We make reasonable efforts to provide accurate information, but manufacturers may revise products without notice.

You are responsible for confirming the following before purchasing:

Product and equipment compatibility
Model and part numbers
Dimensions and capacity
Voltage and electrical requirements
Fuel type and application
Installation and certification requirements
Suitability for the intended use

Prices and Payment

Prices are displayed in the currency shown during checkout. Standard shipping is free within the United States. Applicable taxes and the final order total are displayed before payment.

Payment must be authorized before an order can be processed. Providing payment information does not guarantee that an order has been accepted.

If a pricing or listing error is discovered, we may contact you for instructions or cancel the affected order. If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.

Order Acceptance

An order remains subject to:

Payment authorization
Product availability
Address and fraud screening
Shipping eligibility
Compliance with applicable installation and safety requirements
Applicable federal, state, and local laws

We may hold, refuse, limit, or cancel an order when reasonably necessary, including for suspected fraud, unavailable inventory, an incorrect listing, an ineligible destination, missing certification, or a legal or carrier restriction.

Professional Installation and Use

Certain products must be installed, serviced, or commissioned by appropriately trained, licensed, or certified professionals.

You are responsible for following manufacturer instructions and all applicable building, electrical, mechanical, environmental, safety, licensing, and disposal requirements.

Subject to Luverlo’s two-year warranty, which covers damage to the product caused by improper installation, Luverlo is not responsible for damage or loss caused by incorrect product selection, misuse, unauthorized modification, improper storage, or use contrary to manufacturer instructions, except where applicable law provides otherwise.

Shipping and Delivery

Standard shipping is free within the United States, with an estimated delivery time of 6–9 business days: 1–2 business days handling plus 5–7 business days transit, Monday–Friday. See our Shipping & Delivery Policy for delivery details and restrictions.

Delivery dates are estimates unless expressly guaranteed in writing. If we cannot ship within the applicable stated timeframe, we will provide notice and offer the options required by law. Federal rules require online sellers to have a reasonable basis for their advertised shipment timeframe and to obtain consent to certain delays or provide an applicable refund. See the FTC’s online-order rule.

You are responsible for providing an accurate and complete delivery address and contact information.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return & Refund Policy.

Contact Luverlo for written instructions before returning equipment.

Luverlo Full Two-Year Warranty

Luverlo warranty notice: Luverlo provides buyers with a full two-year warranty from delivery on products purchased through our online store. Luverlo pays for parts, labor and shipping for covered defects. Read the full warranty terms and claim procedures.

This warranty is separate from the 30-day change-of-mind return policy. Its unused/uninstalled condition requirements and customer-paid return shipping do not apply to covered warranty claims. Rights that cannot legally be excluded remain unaffected.

Separate manufacturer coverage: This is a warranty provided and paid for by Luverlo, not a promise of manufacturer coverage. Navien’s published resale policy excludes consumer purchases through internet or e-commerce channels from Navien’s manufacturer warranty. That exclusion does not reduce Luverlo’s obligations under this warranty. Navien resale policy. Any separate Rinnai or Rheem manufacturer coverage remains subject to that manufacturer’s written terms and eligibility requirements.

Brand and Manufacturer References

Manufacturer names, trademarks, model numbers, product images, and technical documentation belong to their respective owners.

Their use for product identification does not by itself mean that Luverlo is an authorized dealer, sponsored retailer, or representative of a manufacturer. Such a relationship will be claimed only when it can be verified.

Acceptable Website Use

You may not:

Use the website for unlawful or fraudulent purposes
Submit false purchasing or certification information
Attempt unauthorized access to the website or another customer’s information
Interfere with the website’s security or operation
Upload malicious code
Scrape, reproduce, or commercially exploit store content without permission
Purchase regulated products for an unlawful purpose or ineligible person

We may restrict access or cancel an order when these terms are violated.

Third-Party Services and Links

Our store may use or link to services operated by Shopify, payment processors, shipping carriers, manufacturers, and other providers.

Those services may be governed by separate terms and privacy policies. Luverlo is not responsible for third-party websites or services outside our reasonable control.

Intellectual Property

The Luverlo name and original website text, graphics, layout, and other original content may not be copied, republished, distributed, or commercially exploited without permission.

No ownership of third-party trademarks or manufacturer materials is claimed.

Disclaimer and Limitation of Liability

We do not guarantee that the website will always be uninterrupted or error-free.

To the extent permitted by law, Luverlo is not liable for indirect, incidental, special, or consequential losses arising from website use, improper installation, incorrect product selection, misuse, unauthorized modification, or failure to follow manufacturer instructions.

Nothing in these terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or limited.

Privacy

Our collection and use of personal information are described in the Luverlo Privacy Policy.

Changes to These Terms

We may update these terms to reflect changes to our services, products, operations, or legal obligations. The revised terms become effective when published with an updated date.

Changes do not retroactively alter an order already accepted unless required by law or agreed with the customer.

Governing Law

These terms are governed by applicable United States federal law and the laws of the State of Georgia, without depriving customers of any mandatory protections that apply to them.

Any governing-law or dispute-resolution provision applies only to the extent legally enforceable.

Contact Luverlo

Store: Luverlo
Owner: Pierre Jean Christian Rohrmann
Address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Average response time: Within 1–2 business days