Luverlo Full Two-Year Warranty

Last updated: November 1, 2026

Who provides this warranty

Luverlo, operated by Pierre Jean Christian Rohrmann, 838 Wood Terrace Cir, Doraville, GA 30340, United States, is the warrantor and is responsible for providing and paying for this warranty.

Products, customers and duration

Luverlo covers products purchased through luverlo.shop for two years from the date of delivery. Coverage applies to buyers and subsequent owners during the remaining two-year period. Transfer does not restart or shorten coverage. No warranty registration or fee is required.

What is covered and what Luverlo pays

This warranty covers defects in materials and workmanship, product malfunctions, and damage to the product caused by improper installation during the coverage period. Luverlo provides the remedy within a reasonable time and without charge to the customer, including necessary parts, labor, diagnosis, shipping, and reasonable removal and reinstallation needed for a covered repair or replacement. There is no deductible or depreciation charge.

Repair, replacement or refund

Contact Luverlo to arrange a covered repair. If the defect cannot be remedied within a reasonable time or after a reasonable number of repair attempts, the customer may choose a replacement without charge or a full refund of the product purchase price. A repair or replacement does not shorten the remaining warranty period. Luverlo will arrange and pay for any necessary return or replacement shipping. Covered products do not need to be unused, uninstalled or in their original packaging.

How to request service

Email contact@luverlo.shop or call +1 (573) 756-5695. Tell us the product model, delivery date, and problem; an order number or other reasonable evidence of purchase can help identify the order. Luverlo will provide service and safe transport instructions. Do not ship heavy equipment before arrangements are made. No paid registration, original packaging or use of a particular paid service provider is required to receive coverage.

Damage caused by use or outside events

Coverage does not extend to a defect or damage to the extent Luverlo demonstrates it was caused by misuse, abuse, accidental damage, improper maintenance, unauthorized modification, or an external event rather than a covered product defect. Use of independent repair services or third-party parts does not by itself void this warranty. Follow the product’s safety instructions and applicable installation requirements.

Returns and customer rights

The separate Return & Refund Policy governs discretionary or change-of-mind returns. Its 30-day return window, unused/uninstalled conditions, and customer-paid return shipping do not restrict covered claims under this two-year warranty. This warranty does not disclaim implied warranties or limit their duration. It gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing here limits rights or remedies that cannot legally be excluded.

Manufacturer warranties

Separate manufacturer coverage: This is a warranty provided and paid for by Luverlo, not a promise of manufacturer coverage. Navien’s published resale policy excludes consumer purchases through internet or e-commerce channels from Navien’s manufacturer warranty. That exclusion does not reduce Luverlo’s obligations under this warranty. Navien resale policy. Any separate Rinnai or Rheem manufacturer coverage remains subject to that manufacturer’s written terms and eligibility requirements.