Product Authenticity & Sourcing Information
Last updated: October 26, 2026
Key Information
- Luverlo does not knowingly offer counterfeit or replica products.
- Branded products must be identified using their actual manufacturer, model number, and product identifiers when available.
- Luverlo does not claim authorized-dealer status unless that relationship is documented.
- Manufacturer warranty coverage is stated only when it has been verified for the specific product.
- Customers should contact us if a delivered product appears inconsistent with its description, packaging, or stated identity.
Our Commitment
Luverlo aims to provide accurately identified Navien boilers and tankless water heaters.
Products should match the brand, manufacturer, model number, condition, specifications, and photographs presented on their product pages.
We do not knowingly list counterfeit products or falsely describe a product as manufacturer-authorized, factory-certified, made in a particular country, or covered by a manufacturer warranty.
How Products Are Identified
Branded products should be listed using information supported by the product, manufacturer documentation, packaging, or legitimate supplier records.
Where applicable, a product page may include:
- Manufacturer or brand name
- Manufacturer part number
- Model number
- UPC, EAN, or GTIN assigned to the exact product
- Product condition
- Technical specifications
- Applicable warranty information
- Required certification or purchasing restrictions
Luverlo does not invent product identifiers or use an identifier belonging to a different product.
Branded Products
Manufacturer and brand names are used to identify the products being offered.
The presence of a brand name, logo, model number, or product image does not by itself mean that Luverlo is an authorized dealer, distributor, or representative of that manufacturer.
Authorized status will be claimed only when it can be supported by current written documentation.
Product Sourcing
Luverlo’s policy is to offer branded products only when their identity and source can be supported by appropriate commercial records.
Products whose identity, condition, legal eligibility, or source cannot be adequately verified should not be listed or submitted to advertising platforms.
Supplier identities and commercial terms may remain confidential, but Luverlo may retain invoices, purchase records, and other documentation needed for business, compliance, or authenticity review.
Product Condition
The condition stated on the product page applies to the applicable offer.
A product described as new should be unused and supplied in the condition and packaging described on its listing. Packaging may show reasonable shipping or storage wear when this does not affect the product itself.
Any known open-box, used, refurbished, remanufactured, or otherwise non-new product must be clearly identified before purchase.
Technical Information
We make reasonable efforts to present accurate product specifications.
Customers should independently confirm model numbers, compatibility, capacity, voltage, fuel type, fuel type, dimensions, connection requirements, and installation requirements before purchasing.
Manufacturer specifications may change. Contact Luverlo before ordering if an exact technical characteristic is essential.
Luverlo Full Two-Year Warranty
Luverlo warranty notice: Luverlo provides buyers with a full two-year warranty from delivery on products purchased through our online store. Luverlo pays for parts, labor and shipping for covered defects. Read the full warranty terms and claim procedures.
This warranty is separate from the 30-day change-of-mind return policy. Its unused/uninstalled condition requirements and customer-paid return shipping do not apply to covered warranty claims. Rights that cannot legally be excluded remain unaffected.
Separate manufacturer coverage: This is a warranty provided and paid for by Luverlo, not a promise of manufacturer coverage. Navien’s published resale policy excludes consumer purchases through internet or e-commerce channels from Navien’s manufacturer warranty. That exclusion does not reduce Luverlo’s obligations under this warranty. Navien resale policy. Any separate Rinnai or Rheem manufacturer coverage remains subject to that manufacturer’s written terms and eligibility requirements.
Reporting an Authenticity or Description Concern
If you believe a received product is not genuine or does not materially match its description, contact Luverlo promptly before installing, using, altering, or disposing of it.
Please provide:
- Your order number
- The product and model number
- A description of your concern
- Photographs of the product
- Photographs of the packaging and labels
- Serial, batch, or lot information when applicable
We will review the information and provide the appropriate resolution under our Return & Refund Policy and applicable law.
Contact Luverlo
Store: Luverlo
Owner: Pierre Jean Christian Rohrmann
Address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Average response time: Within 1–2 business days