Refund policy
Warranty claims are separate from change-of-mind returns
Luverlo warranty notice: Luverlo provides buyers with a full two-year warranty from delivery on products purchased through our online store. Luverlo pays for parts, labor and shipping for covered defects. Read the full warranty terms and claim procedures.
Covered warranty claims remain available for two years from delivery, including for installed or used products. Luverlo pays covered parts, labor and shipping. The 30-day limit, unused/uninstalled conditions, packaging requirements, and customer-paid shipping below apply to discretionary returns and do not restrict covered warranty claims.
Last updated: November 1, 2026
At Luverlo, customer satisfaction, product safety, and product integrity are important to us. Please review this policy before placing an order.
Return Eligibility
Eligible products may be requested for return within 30 days of delivery.
To qualify, the product must be:
- Unused and uninstalled
- In its original packaging
- Complete with all parts, accessories, manuals, and documentation
- In resalable condition
- Accompanied by proof of purchase
Certain products may be excluded because of safety, regulatory, manufacturer, or product-integrity requirements.
Return Safety
Contact Luverlo before returning equipment and follow the written packing and shipping instructions. Nothing in this policy limits any refund, replacement, or other remedy required by applicable law.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Please provide:
- Your order number
- A description of the problem
- Photographs of the product and packaging, where appropriate
After reviewing the issue, we may arrange a replacement, refund, or another appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs for approved discretionary or change-of-mind returns unless otherwise agreed or required by law.
When a return results from a confirmed Luverlo shipping error or an eligible damaged, defective, or incorrect product, we will provide the applicable return or replacement instructions.
Refund Processing
We will inspect authorized returns after they are received. If the refund is approved, it will be issued to the original payment method whenever possible. Approved refunds will be processed within 14 business days after we receive and inspect the authorized return.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.
Requesting a Return
Contact us before returning any product. Products returned without prior authorization may not be accepted.
Store: Luverlo
Owner: Pierre Jean Christian Rohrmann
Return address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Average response time: Within 1–2 business days