Track Your Order
When tracking is available for a Luverlo shipment, you can follow its progress using the tracking information provided with your shipping notification.
1. Use the Link in Your Shipping Email
When your order ships and tracking information is available, an email containing the carrier’s tracking number or tracking link will be sent to the email address used during checkout.
If you cannot find the message, check your spam, junk, or promotions folder.
2. View Your Customer Account
If you placed the order using a Luverlo customer account, sign in to review your order information:
Tracking details will appear only after they have been added to the shipment.
Haven’t Received Tracking Information?
A tracking number is normally created when an order is prepared for shipment—not when the order is initially placed.
Some orders may require payment verification, product-availability confirmation, special handling, or freight arrangements before shipment.
If your order has not shipped, tracking information may not be available yet.
Tracking Has Not Updated
A carrier may require some time to display the first tracking scan. Updates can also pause while a shipment moves between carrier facilities.
If tracking has not updated for several business days or the order has passed the estimate shown in your order confirmation, contact Luverlo with:
- Your order number
- The email address used during checkout
- The tracking number, if available
- A short description of the issue
We will review the available shipment information and assist with the next appropriate step.
Heavy-Equipment Deliveries
Combi-boilers and tankless water heaters may require freight transportation or a delivery appointment. Follow the carrier’s tracking instructions and contact us with delivery-access questions.
Delivery Estimates
Standard shipping within the United States is free. Orders are handled in 1–2 business days Monday–Friday and transit typically takes 5–7 business days. Estimated total delivery time is 6–9 business days. See our Shipping & Delivery Policy for details.
Delivery dates are estimates unless expressly guaranteed in writing.
Still Need Help?
Contact us with your order number, and we will review the order information.
Contact Luverlo
Store: Luverlo
Owner: Pierre Jean Christian Rohrmann
Address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed
Average response time: Within 1–2 business days