Shipping & Delivery Policy

Last updated: October 26, 2026

Luverlo supplies Navien boilers and tankless water heaters to eligible customers. Shipping availability may depend on the product, destination, carrier requirements, and applicable regulations.

Order Processing

Orders are processed after payment confirmation and completion of any required product, address, or purchaser verification.

Orders are normally prepared for carrier handoff in 1–2 business days. Handling days are Monday through Friday. Customers will be contacted if additional information is required to process an order.

Shipping Destinations

We ship to all 50 U.S. states, including Alaska and Hawaii, and Washington, DC. We do not ship to U.S. territories, military addresses (APO/FPO/DPO), or international destinations.

Shipping Charges

Eligible orders shipping within the United States receive free Standard shipping. Any product or address restrictions are shown at checkout before payment.

Delivery Estimates

Transit normally takes 5–7 business days, Monday through Friday. Together with the 1–2 business-day handling time, the total estimated delivery time is 6–9 business days.

Delivery dates are estimates and are not guaranteed unless Luverlo expressly agrees otherwise in writing. Carrier delays, severe weather, holidays, regulatory inspections, address problems, and other circumstances outside our reasonable control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information after the order has shipped.

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number. Contact us promptly if any information needs to be corrected. An address may not be changeable after an order has entered processing or shipped.

Heavy-Equipment Deliveries

Large or heavy equipment may require ground or freight transportation, special handling, a delivery appointment or an adult signature. Check delivery access before ordering, follow the carrier’s instructions, and contact Luverlo before refusing or returning a shipment.

Damaged, Missing, or Delayed Shipments

Inspect delivered packages promptly.

If an order arrives damaged, appears incomplete, or has not arrived within its expected delivery window, contact us as soon as possible. Include:

• Your order number
• Tracking information
• A description of the issue
• Photographs of the product and packaging, when appropriate

Keep the product and all packaging while we review the issue. We will assist with the carrier claim or another appropriate resolution when applicable.

Restricted or Undeliverable Shipments

Luverlo may hold, refuse, or cancel a shipment when it cannot be completed safely or lawfully, when required verification is not provided, or when the delivery address is not eligible for the product.

Any applicable refund will be handled according to our Return & Refund Policy and applicable law.

Contact Us

Store: Luverlo
Owner: Pierre Jean Christian Rohrmann
Address: 838 Wood Terrace Cir, Doraville, GA 30340, United States
Email: contact@luverlo.shop
Phone: +1 (573) 756-5695
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Average response time: Within 1–2 business days